>

NEWS

About additional charges for cancellations, interruptions and postponements

23.4.2024

Our company has established rules regarding deadlines and schedules. We strive to manage our time effectively and make sure not to waste the time of clients.
We believe it’s important to value both our own time and the time of clients.

Issues related to deadlines and contracts can consume a significant amount of time for both parties. Additionally, productivity decreases, and there is a significant impact on mental and physical fatigue. To avoid such worst-case scenarios, we kindly ask for your understanding of the following rules as a risk mitigation measure for both parties before entering into a contract.

Cancellation, interruption, or postponement after the project has commenced will incur additional costs

Firstly, we prioritise time management and impose strictness on ourselves regarding “keeping to schedules.” Except for special circumstances such as illness, accidents, or natural disasters, we generally adhere strictly to set deadlines. (As of April 2024, our deadline compliance rate stands at 98%)

During the initial scheduling phase, we always present realistic timelines and decline requests for projects with unrealistic schedules or high urgency.

Currently, we primarily accept projects scheduled to commence three to four months or later from the present.

*For projects with low workload, such as menu creation, we may be able to accommodate even immediate requests, so please feel free to consult with us first.


About costs

We will explain the costs of cancellation, interruption, and postponement.

The following applies only after the project has actually started.

Upon receiving your consultation and confirming that both parties agree on the contract terms and costs, and once you agree, we will secure the schedule at that point.
Afterward, when you make the payment for the contract fee, it will be considered as the start of the project


Cancellations


Cancellation fee is 100%. Regardless of the progress or schedule, the cancellation fee will be the full amount of the contract fee.


Interruptions


The interruption fee is 50% of the contract fee. If the project is suspended, the restart schedule will be negotiated.

Please note that as mentioned above, we are currently receiving reservations for 3 to 4 months in advance, so there is a high possibility that we will not be able to accept reservations for reopening in 1 or 2 months.


Postponements


The postponement fee is 30% of the contract fee. In this case as well, the schedule will need to be negotiated.
As above, there is a high possibility that we will not be able to accommodate your request due to scheduling issues, but it may be possible depending on the situation.



If you have any further questions, please feel free to contact us. Thank you for your confirmation.

nnw studio  23.4.2023